Appointments are scheduled for pick up of animals or supplies only. Visits are available by appointment only, no walk ins. 24 hours notice is required. Deposits are required to hold animals, $50 per animal non-refundable, deposit is applied to the cost of the animal. No holds without a deposit.
Please be on time. I will not accept appointments that show up over 30 minutes late. Leave early for your appointment, I'd rather you be here early than late. I sometimes schedule multiple appointments during the day so you're taking away from the time of others if you end up late. If you run into trouble along the way, please e-mail me at firstname.lastname@example.org to keep me updated. Things happen, but I don't need to be left in the dark waiting as I may just leave if I don't hear from you if you're too late.
Bring your own carrier - I do not supply them. It can be a cat carrier, small rodent carrier, cardboard box with holes poked in it, whatever. Please make sure it is safe and don't use a towel for the bottom, fleece or shavings only. I do sell all wire travel cages for $50.
Please write down your questions so that we can move the process along as quickly as possible. While I enjoy answering your questions, I do have to limit the visits to no more than 30 minutes as I've had customers stay for hours. Do your research ahead of time and questions can always be answered via e-mail and it's better the be prepared before the visit.
I accept cash and Paypal (debit and credit accepted via Paypal). I do have to charge tax if you use a card so come with cash on hand as I don't have an ATM next door. I will not accept checks or IOU no matter the circumstance, sorry.
I do not have a public restroom. Please make sure to stop and find a restroom before you get here as I do not allow customers in my home.
Delivery is available when my schedule is clear and I'm not working. Currently, I am not shipping animals via airline and delivery is only available in NC / SC / VA. The fee is $25/hour round trip (meaning time both ways) and must be paid in full through Paypal before the actual delivery date. You must bring your own carrier for pick up, I do not supply them.
Starting in June 2019, I will be traveling several times a week to Cary, NC - delivery will be available for FREE along my route through Durham, Raleigh and Cary when I am traveling but I will need to know ahead of time to be able pick up animals when I am in Roxboro. You are welcome to take advantage of this and reduce the trip distance.
By purchasing a chinchilla from me, you agree to abide by these rules / guidelines (and in order to be eligible for the 7 day warranty):
*Please give your chinchilla 5-7 days to adjust in its new environment before handling and taking it out of the cage. They may bark or seem scared, but it does take time for the change in temperature, sounds, smells to work for them. Play music to calm them down as I play it 24/7 in the barn and talk through the cage. Do not introduce new chinchillas to your previous pets for the first month.
*No use of cedar shavings, towels, corn cob or Care Fresh (which has been known to cause blockages and has a warning on the side label). Kiln dried pine, aspen or fleece liners is preferred for the bottom of the cage.
*Plastic cages should not be used. Plastic pans should be 100% reinforced with fleece to prevent any chewing (such as the Ferret Nation cage). You can also purchase metal pans from Bassequipment.com under Ferret pans to fit them. We prefer all metal cages with wooden ledges for chewing and easy cleaning. Melamine custom built cages are also safe. Ledges should be made of kiln dried pine only.
*Chinchillas should never eat any fruits or vegetables, not even if they're dehydrated. Diet consists of fresh pellets (alfalfa or timothy based, no colorful pellets, fruits/vegetables or treats in feed), grass hays (such as timothy, bermuda, orchard) and fresh filtered water (reverse osmosis, bottled drinking water, PUR filtered or Brita filtered against giardia & cryptosporidium and coccidia).
*Safe pelleted foods include: Pet Store Brands – Oxbow Essentials, Mazuri ONLY. Please avoid anything Kaytee, All Living Things brand feed or treats. No other pet store feeds are healthy. Farm & Feed Stores - Purina Rabbit Chow Show, Manna Pro Sho or Manna Pro Pro Rabbit, Nutrena Naturewise Rabbit, Ace Hi Rabbit, Blue Seal Rabbit Show Hutch Deluxe / Specialty – Tradition (Hubbard Life), Kline, Shoots Dr. Koch's. Food should not be weighed, it should be free fed. Safe treats that can be given include a shredded wheat *not frosted*, rose hip, spaghetti noodle, old fashioned oats, rose buds, cheerio *not frosted*, safe woods to chew on (apple, pecan, etc). These should be given in moderation, 2-3 times a week at the max, only one at a time. No treats for animals under 6 months of age other than oats. NO Raisins.
*No death balls - the plastic balls that they run around in ARE DANGEROUS! Chinchillas become overheated in them, covered in their own feces and urine, and they do not run naturally in these so you can harm their spine. No wire hay balls or racks – chinchillas can get their legs caught in them which could lead to amputation. Just put a small bit of hay on the floor of the cage for the animal daily, they will pick through what they want to eat.
*Chinchillas purchased at a young age should not use a wheel as they are burning off the calories they need to grow. Only small amounts of free time out of the cage should be given before 6 months of age. Wheels that can be used include the Leo Braun, Ed Wheel, Chin Spin and metal Flying Saucer - they are not required, it's just a choice. No plastic wheels should be used, period. The mesh wire wheels are not safe.
*Temperature must be kept under 72 degrees at all times. I always suggest 72 degrees and under as the chinchillas here are kept between 60-65 degrees in the summer and 45-50 in the winter. When you move them to a higher temperature so quickly, they do get stressed out and can get sick. You must own an air conditioner; fans will not keep them cool enough. Air conditioning is a must in the summer or you risk heat stroke.
Please contact me with any issues you may have with your animal. If you follow these guidelines, you should not have any problems. Failure to follow these guidelines WILL revoke any warranty you are given with the animal, no exceptions.
If you're interested in something in particular, contact me and I may have something available or could put you on a wait list. Prices will be based on color, temperament, conformation, clarity, density, veiling, fur strength, bar uniformity, fur length, size, neck and overall condition as well as the quality of the breeding lines for adults. Prices on babies will be determined by the quality of the parents and the color of the kit. If the animal has been shown, the prices may be adjusted depending on the placement in show. Prices are subject to change at any time. If you are interested in a certain color, I can put you on a waiting list to contact you when I have one available or I can send you to a respectable breeder who may have what you're looking for. Non-refundable deposits of 50% of the total and Paypal fees (unless paid by cash) can be placed on an animal as soon as they're listed on this page. All animals are required to stay here until they're at least 8 weeks old, or at my discretion. I have the right to refuse sale to any customer who I believe may not be qualified to take care of these animals. I also have the right to cancel a sale and refund the money at any time if I decide to keep an animal instead of selling it. If I ask you questions, please do not be offended. I may require you to sign a contract depending on your situation; if I do, do not be offended. I may also ask for a form to be filled out with information concerning your situation - again, do not be offended. It is in the best interest of the animal. The last thing I want is for the animal to end up in a home that is not prepared to take care of the animal and it end up in a shelter. I require that these animals be taken care of under my conditions. It is my responsibility to wean out impulse buyers and to make the right decision for the sake of my offspring's care. I do not breed these animals to make money, if that was the case, I'd sell to just anyone.
Some of the chinchillas you will find on this page may be considered pet quality, others will be breeding quality. I will make sure to explain this with each individual animal or I will explain whether or not the animal should be bred before purchase based on background and how the animal shows at that point in time. Understand, pet quality animals SHOULD NOT be bred. This is only to try to keep quality in the species and to improve quality. Animals that are sold before they are of age to be shown will be considered pet quality only and should not be bred unless evaluated by an experienced judge or rancher. I will explain the background of the chinchilla, but a quality background does not guarantee a quality chinchilla. I wish this were the case, but it doesn't always work out that way. Young chinchillas can be taken to shows after 5-6 months of age so you will have an idea of the quality. Breeding quality animals can also be pets, but most people will not want to pay the price for the quality of the animal. Usually, the higher the quality, the higher the price.
Sometimes I cull breeders to put in younger animals from my lines. If a female is pregnant and litters here before pick up (even if you have placed a deposit), then the kits stay here as the female was originally bred here. If the female has kits after you pick the animal up, they are yours to do as you wish with, I just ask that you label them as a TIFF animal since they were originally bred at my home. You're welcome to show them, but under my ranch brand.
Shipping is currently available via Delta Airlines and there is a fee of $325 to cover vet certificate, trip to the vet, trip to the airport and carrier and the flight. Delivery is also available in NC / VA for $25/hour. I can deliver them or try to set up a railroad if you're located pretty far from my location. I usually deliver animals when I'm traveling to shows if you are located along my drive or you can plan to meet me. I do request a $15 delivery charge to help cover my gas if you are meeting me along the way to a show. I do require that animals are paid for in full plus the delivery fee before I deliver. I have been stood up by customers who did not pay beforehand and I can no longer do this without payment in full via Paypal. No exceptions, sorry. Shipping and delivery fees are non-refundable.
I accept cash and Paypal only. If you are paying with Paypal, you must pay the fees that I will incur for using this method. To place an animal on hold, I require a $50 non-refundable deposit to ensure that the animal will be available for you. That's right, the deposit is NON-REFUNDABLE. If you decide that you cannot get the animal after you have paid a deposit, it is forfeited. Deposit must be paid in full before the animal is placed on hold, otherwise the animal is still listed as available. After the animal is put on hold, you have one month (or until the animal is weaned if too young to go to a new home) to pick the animal up or have it delivered, unless other arrangements are made ahead of time. After that, the deposit is forfeited unless the entire price is paid in full or you make arrangements with me ahead of time. The animal will then go back up for sale. After 30 days of placing a deposit, if you have not picked up your animal, I will begin charging $15 a week for each chinchilla as a boarding fee for care and feed.
I do occasionally board animals here for long periods of time. The cost is $10 per week if you bring your own supplies and cage or $15 per week if I provide them. This is less than what any vet or boarding service would charge you per day, much less a week.
If you are under the age of 18, I will need permission from your parents before I can sell to you. You and your parents must both sign a form stating that if the animal is not taken care of, that it will come back to Tiffany's Chinchillas, with no questions asked. The parents must take full responsibility of the animal. This is to stop impulse buys and to make sure the animal will be taken care of if the child decides to change it's mind and send it off to other homes or shelters.
I offer a 7-day health guarantee on the animals that I have personally bred. In actuality, once the animal leaves my possession, I no longer have control over what happens to this animal but I take pride in them and want the customer to be assured that my animals leave here with a clean bill of health. If an animal gets sick within the first 7 days, return the animal back to me and I will consider a replacement depending on the circumstance. If an animal dies within the first 7 days, I require a necropsy to be performed by a vet or lab to consider a replacement animal, refunds will not be given under any circumstance. If you are close enough to me, I can perform a necropsy free of charge but it needs to be performed ASAP after death. I will consider a replacement depending on the results and ONLY if I am at fault. This does not cover accidents or anything that happens on your part. The cause of death or illness must be proven to be my fault. I cannot guarantee that my animals will get along with the animals that you currently have either. A 30 day quarantine MUST be observed before placing my animals with an animal of your own. This means that if you place your chin in with another and it doesn't get along, goes into shock or is attacked, I will not replace the animal, that is a risk that you take when you purchase the animal. Do not cross species - chinchillas should not be around your cat or dog. On the other hand - I will take back all animals that are sold here. A 50% refund will be given if the animal is returned within the first 7 days, only if the policy is followed. Remember, the deposit was non-refundable. Past the initial 7 days, no refund will be given, but my doors will always be open if an animal needs to be returned. You must pay for all vet bills, labs and necropsies, I am not responsible once the animal leaves my care. If an animal is being shipped, transported or railroaded, the 7 day guarantee does not apply since I am not responsible for the person who is handling the animal - you must take full responsibility from the point it leaves my home no matter the outcome. Surrenders do not come with any guarantee as they are discounted based on unknown genetics.
Every animal that leaves my home will be in excellent condition health wise. I ensure that an animal is healthy before it leaves my home. If your animal becomes sick, I am not responsible for your vet bills. You take on that responsibility as soon as it leaves my care. If you have any concern, you are more than welcome to take the animal to the vet within the first 24 hrs for a check up, but at your cost. I do require that I be contacted if something does happen to the animal so that I will know if there are any genetic defects that I need to be aware of.
If you are concerned about the number of animals that I have here and how they are being raised, please know that I follow all USDA regulations and that I do not wholesale or sell commercially. Anyone is allowed to come to my barn and see my setup if they have any sort of worries.. as I am not a chinchilla mill and do not pump out animals in high numbers. I sell to the general public for pets and to other chinchilla breeders only.