Click here to edit title

Appointments are available with a 24 hour notice. No walk-ins are allowed. You must be ON TIME. I understand if you're going to be late because of traffic, keep me updated, but know if you show up 1-2 hours late, I may have something else planned or be with another customer. Plan accordingly. I am not a pet store with open business hours to walk in. I do not allow visits to come and pick out animals, only pick up of the one you choose beforehand and place a deposit on are allowed to be viewed. 

The animal must be picked out ahead of time and $50 non-refundable deposit must be paid to hold the animal. Deposits can be sent to: www.paypal.me/TiffanysChinchillas OR paid via Venmo to @CarolinaChinchilla or I accept Zelle sent to 336-504-3784. The same are accepted at pick up, but cash is preferred if possible. I do charge tax when Paypal / Debit / Credit are used. The deposit does come out of the total cost of the animal. Deposits are only good for 30 days, and if the animals are not picked up at that point, a $25 per week fee will be charged per animal for boarding or the deposit will be forfeited.

I do not allow walk arounds to see individual chinchillas. I also do not allow animals to be seen or held unless it's the animal that you have picked out prior to the visit and have a deposit on. Due to Covid, our chinchillas are being kept away from any outside sources. I no longer allow anyone into my chinchilla area to keep down contamination from outside sources. I can send photos of available animals beforehand, but will not have them available for you to look at once you arrive. This is for the health and safety of our herd.

Bring your own carrier - I do not supply them. It can be a cat carrier, small rodent carrier, cardboard box with holes poked in it. Do not bring dog kennels, chinchillas fit right through them. Please make sure it is chinchilla safe (1" bar spacing or less) and don't use a towel for the bottom, fleece or pine / aspen shavings only. Plastic tubs will not be accepted! I do have used carriers for sale if you come without one.

You must have air conditioning in your vehicle, especially during the summer. Block all sun rays from getting to the chinchilla. Do not place the animal in the floorboard of your vehicle as it's hotter than you think. Do not take out the chinchilla until you get home.